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Frequently Asked Questions



Who are we?
We are the Federal Companies, an agent for Allied Van Lines. We were established in 1913.


How will my bike be shipped?
The bike will be placed on a 4x8 specially made motorcycle skid and strapped down with 4 soft ties. It will be transported in the back of an enclosed trailer. There is no need for a loading dock since the trailers have lift gates on the back.


How long is the transit time?
Transit time is usually about 8-10 business days from the time of pick up. Depending on the origin and destination, the transit could take 12-14 business days.


How long will it take to get my bike picked up?
We can usually pick up from most locations within a couple of days to a week.


Can I ship extra parts or boxes with the motorcycle?
No. Any paperwork, keys, boxes, or spare parts need to be shipped separately. Saddlebags and windshields can stay on the bike and helmets may be shipped as long as they are securely strapped to the bike. Just make sure that it is noted on the inventory sheet that a helmet is attached to the bike.


What do I need to do to prepare the bike for shipping?
The gas needs to be drained down to reserve, or as low as possible and empty all belongings from the saddle bags. The bike also needs to be unlocked so that the driver can roll the bike onto the truck and onto the skid.


How can I pay for the shipping?
All payments must be made to our office with certified funds or by credit card. The mailing address is 101 National Rd, East Peoria, IL 61611, Attn: Motorcycle Dept.


Will I be notified before the pick up and delivery?
The driver will try to call the afternoon before the pick up and delivery, but it could be as late as the morning of. He will try to give about a 4-hour window, but you must allow the business day! The drivers try to make the time frame that they tell you, but sometimes they may run late due to traffic, weather, or other circumstances.


Can I have the bike picked up and delivered to a residence?
Yes, as long as the residence is tractor-trailer accessible. However, it is less expensive to have it picked up and delivered to a commercial business. Commercial pick ups and deliveries may also be more convenient because someone is usually there all day to hand over and receive the bike. If you opt for a residential pick up or delivery you must allow the working day for the driver to arrive.


What kinds of businesses can I use?
You can use any commercial business as long as it is not a business run out of a home and it is tractor-trailer accessible. Some common locations that people use are local bike shops, Allied agents, the business that they or their spouse works at, or a friends business. Someone who works at the business must be aware of the shipment and we need to have their name and telephone number.


Will my bike change trucks and drivers?
Yes, the bike will change trucks and drivers along the way. Once it is strapped to a skid, though, it will stay on that same skid.


Will the condition of my bike be noted?
The driver will note the condition of the bike at load and delivery. Any damage that is found at the time of delivery must be noted on the inventory sheet and signed for. If the damage is not noted at the time of delivery, Allied Van Lines will not be held responsible for damages and all claims will be denied.


What is Transit Coverage ?
When finalizing your quote, you would have selected a value for your bike, based on your needs. Your options range from carrier liability of 60 cents per pound up to full value for your bike. Damage must be determined the fault of the carrier in order for the damage to be covered.


Can I just meet you in a parking lot?
No. We prefer to not meet customers in parking lots. It may be hard for the drivers to locate the person if it is a very busy place and many storeowners do not like trucks showing up on their lot. Also, the driver will try to give a window for pick up and delivery, but there are factors that may cause the driver to run behind. If the driver does run behind, you may find yourself sitting in a parking lot for a majority of the day. If he were to show up and you are not there, you would be charged an additional 47.00 for an attempt fee.


Can you deliver to my hotel?
Most hotels do not want our large trucks coming in and out of their parking lot. If the hotel manager is ok with this, then someone at the hotel must be the contact person and be willing to receive and hold the bike for you in the event that the bike arrives before you do. You are better off locating a local bike shop or Allied agent to have your bike delivered to. They handle motorcycles everyday and would take better care of your bike until you arrive for your vacation.


Can I give you the money for the purchase of the bike?
No. Allied only handles money for the shipping cost. The bike purchase needs to be worked out by the buyer and seller. There are many online companies that provide that service to help protect both parties.


What if my bike does not fit on the skid?
Most bikes do fit on the skid. However, if you have a bike that is longer than 8 feet or wider than 4 feet, you must provide your own skid and this must go dock to dock.


What is your damage rate and average claim?
We ship about 13,000 bikes a year and the damage rate is about 3%. The average claim is usually cosmetic damages and is about $500.00.


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